Independent certificate of analysis on every lotShips from Florida · Same-day dispatch before 2 pm ETTracked shipping on every orderHPLC + MS potency and purity · USP <71> sterilityLaboratory reference materials · Research use onlyVerify any lot against the laboratory’s own recordIndependent certificate of analysis on every lotShips from Florida · Same-day dispatch before 2 pm ETTracked shipping on every orderHPLC + MS potency and purity · USP <71> sterilityLaboratory reference materials · Research use onlyVerify any lot against the laboratory’s own record

Policy

Shipping Policy

Last updated 1 September 2026

Every order leaves our Florida facility in light-shielded, tamper-evident packaging with tracking. This page sets out processing times, rates, and what we do when a carrier lets us both down.

Same dayDispatch on in-stock orders placed before 2 pm ET, Mon–Fri
$6.95Standard tracked shipping within the United States
TrackedTracking number emailed the moment your label prints
01

Order processing

In-stock orders placed before 2:00 pm ET on a business day are packed and dispatched the same day. Orders placed after the cut-off, or on weekends and US federal holidays, dispatch the next business day. If an item is unexpectedly unavailable we email you within one business day with the option to wait, substitute or cancel for a full refund.

02

Rates and transit times

  • Standard tracked — 3–5 business days — $6.95
  • Expedited — 2 business days — $16.95
  • International — 7–21 business days — quoted by email before dispatch

Transit times are carrier estimates from the day of dispatch and are not guaranteed. Expedited orders placed after the cut-off dispatch the next business day.

03

Packaging

Vials are sealed with an aluminium flip-top cap over a rubber stopper, then packed in a light-shielded, tamper-evident box with the lot number and certificate reference enclosed. Lyophilized peptides are stable at ambient temperature for the duration of transit; cold-chain shipping is not required and is not used. The exterior of the parcel carries no product description.

04

Tracking

A tracking number is emailed as soon as the label is created. Allow up to 24 hours for the carrier to record a first scan. If tracking has not updated for 48 hours after dispatch, write to us with your order number and we will open a trace with the carrier.

05

Address accuracy

Please check the shipping address at checkout. Orders returned to us for an incorrect or incomplete address are reshipped at the purchaser's expense; orders cannot be redirected once the carrier has them.

06

Lost, delayed or damaged shipments

  • Damaged on arrival: photograph the outer box and the vials before unpacking further and contact us within 7 days of delivery. We replace damaged items at no charge.
  • Lost in transit: if tracking shows no movement for 7 business days domestically (21 internationally) we file a carrier claim and reship or refund at your choice.
  • Marked delivered but missing: check with neighbours and your local carrier depot first, then contact us within 5 days. We will investigate with the carrier and resolve it with you.

Replacement and refund terms are set out in full in the Refund Policy.

07

International orders

International shipments are sent duties-unpaid. Any customs duty, import VAT or brokerage fee is the recipient's responsibility. You are responsible for confirming that the material you order may lawfully be imported into your country; we cannot refund parcels seized or returned by customs.

Who we ship to

Orders are accepted from purchasers aged 21 or over who confirm at checkout that the material is for laboratory research use only. We reserve the right to decline or cancel any order we believe is intended for human or veterinary use.

Questions about this policy: jack@elementlabsusa.com ShippingRefundsTermsPrivacyDisclaimer